At Building Stories, we take great care in researching and creating bespoke historical portraits of residences across the UK. Each commission is individually tailored and our refund policy is as follows:

Corrections & Reprints

• If your print arrives with an error in the written history (e.g., typos or factual inaccuracies that can be verified against our sources), we will correct the text and provide a reprint at our expense.
• If your order arrives damaged or defective, please contact us within 14 days of delivery with photos of the issue, and we will arrange a replacement.

Non-Refundable Items

• Due to the bespoke nature of our products, we do not offer refunds or returns based on personal preference or subjective opinions about the content—whether written or visual.
• The research and artwork are conducted with professional diligence, and the final product is a result of our expertise in historical research and artistic interpretation.

Cancellations

• As work begins on your commission shortly after purchase, cancellations can only be accepted within 24 hours of placing your order.

If you have any concerns about your order, please reach out to us at buildingstoriesuk@gmail.com and we will do our best to assist you.

Effective date: January 2025

At Building Stories, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

1. Who we are

Building Stories is a partnership based in the UK, offering bespoke historical portraits of people’s homes and other buildings. If you have any questions about this policy or how we use your data, you can contact us at:

Email: buildingstoriesuk@gmail.com

2. What personal data we collect

We collect and store the following types of personal data when you use our website or services:

• Name
• Email
• Address
• Information about your home relevant to the feasibility study
• Any other information you choose to provide

We may also collect website usage data via cookies (see Section 6).

3. How we use your data

We use your personal data for the following purposes:

• To carry out a free feasibility study based on the information you submit
• To contact you with the outcome of the study
• To remind you to commission us if you have not yet done so
• To send you marketing emails and special offers (only if you have given explicit consent)

We rely on the following legal bases:

• Legitimate interest – to respond to your request and follow up about commissioning
• Consent – for email marketing

4. Marketing communications

If you give us your consent, we may send you occasional emails with updates and special offers. You can withdraw your consent at any time by:

• Clicking the “unsubscribe” link in any marketing email
• Contacting us at buildingstoriesuk@gmail.com

We will never sell your personal data or share it with third parties for marketing purposes.

5. How we store and protect your data

We store your personal data securely. We take appropriate security measures to protect your data from loss, misuse, or unauthorised access.

We will retain your data only for as long as necessary for the purposes outlined above. Typically, we will delete personal data after 12 months if no commission is made / when it is no longer needed.

6. Your rights

You have the following rights under the UK GDPR:

• To access the personal data we hold about you
• To request correction of any inaccurate data
• To request deletion of your data (“right to be forgotten”)
• To object to or restrict certain types of processing
• To withdraw consent (where applicable)
• To lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

To exercise your rights, please contact us at buildingstoriesuk@gmail.com .

7. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date noted at the top.